Refund policy

Your satisfaction is our priority.

If you're not 100% happy with your order, we’re here to help. Please read our refund and return guidelines below.

1. For Signature Collection

You can request a return or refund within 7 days of receiving your order.

• Items must be unopened, unused, and in original packaging.
• Due to food safety regulations, we cannot accept returns on opened tea products unless faulty.

Damaged or Incorrect Items

• If your order arrives damaged or you received the wrong item, please contact us at support@terazilife.com within 7 days of delivery with a photo of the issue.
• We will arrange a replacement or issue a full refund, including shipping if applicable.

Refunds

• Your order needs to be shipped within 30 days of requesting a refund
• Once your return is received and inspected, we will process your refund to your original payment method within 5 business days.
• Shipping costs are non-refundable unless the return is due to our error.
• A Return / Shipping fee of $4.99 will be deducted from the refund amount unless the return is due to our error.

How to Request a Return

Email us at support@terazilife.com with:

1. Your order number
2. A brief explanation of the issue
3. A photo (if damaged or incorrect)

📧 For all requests, email us at support@terazilife.com.